Workplace Conflict Resolution an Example by

Workplace Conflict Resolution Conflicts between employees are not an uncommon thing in any organization, but how one addresses these conflicts that will take it from destructive to constructive. This implies that the success of any organization depends on its ability to resolve conflicts in the workplace. Proper outlined strategies and techniques in resolving conflicts increases productivity, and it is possible to meet the companys goals and objectives. Actively participating in conflict resolution prepares employees to be able to detect future problems and avoid hearings in court. This paper will be based on a case study, where strategies to identify problems will aid one come up with suitable techniques to effectively manage workplace conflicts. It is important to note that workplace conflict resolution often takes a non-rational approach (Kolb and Bartunek, 1992, p. 20). Need essay sample on "Workplace Conflict Resolution" topic? We will write a custom essay sample specifically for you Proceed College Students Very Often Tell EssayLab support: SOS! I require that type essay completed immediately. I'm prepared to give money for it! Go To The Order Section And Prepare Yourself To Be Amazed Writing Services Review Essays For Money Academic Paper Writing Services Academic Writing Services Mr. X is the manager of a Public Relations firm that deals with advertising, marketing and consultation services to its clients. His management style requires his employees to be liberal and comfortable at the work place, a strategy he believes will increase productivity. Miss Y is an employee who works at the firm. She is very likeable, professional and a people person. What she does, she gives it her best. Because of this, most clients prefer to come to the firm because they trust to get expert advice on their PR questions and get good results from her. Miss Y began coming late to work by 5 or 10 minutes. This did not please Mr. X and he politely asked her to keep time. But she continued to do so for almost one week, giving excuses everyday and saying she would try to be early the next day which she never was. One day, Miss Y sat on her desk and was mailing the whole day, not giving clients any interest. This was not a tenet in the organization. Employees were not to sit on their desks when clients were waiting to be served, unless they were designing advertisements or searching for ideas before a meeting with the manager. When Mr. X saw this, he reminded her that she was not supposed to sit on her desk while on the clock she was to seat on the customer care desk. Miss Y retorted saying that she was being paid less for the effort she was putting in for the company, and she had to walk everyday to work. Let me be at least for once! Mr. X went back to his office stunned, not knowing what to tell her because she was still chatting on her computer. The challenge faced by Mr. X is that his management strategy is at odds with his leadership challenges. His employee is good and he cannot imagine hiring someone else, and training the person, who is unlikely to match Miss Ys technical and people skills. Nevertheless, he is not supposed to allow each employee to work under their own set of tenets. Mr. X also feels that he was humiliated by Miss Ys rude response. The areas to brainstorm in such a case include personality style recognition, how it would help the situation. Miss Y has to realize that Mr. X has his way of managing his employees and should appreciate it as an employee. Second is what Mr. X can do to create a win/win situation. This calls for compromise of both parties and understanding. The third important aspect is on Miss Y, who has to think of what to change in her behavior and attitude in order to appease her boss Mr. X and to retain her job. The fourth and last aspect is on both of them to think of what they can do, to avoid similar clashes in future. This will help in keeping and respecting the ethics of the work place on Miss Ys part. The solution of this problem lies within the following approaches; First, Mr. X as the manager should know that if managed in the wrong way, the conflict could go out of control, co-operation could break down and the goals and objectives of the firm would be threatened. He should have summoned Miss Y. to his office and try to solve the conflict amicably; the conflict could be a mutual problem that could be sorted out through discussion and negotiation. Because of his involvement in the conflict, he should emphasize that he was presenting his own perception of this problem and that he would also want to hear Miss Ys perception. He should also ensure that while he talks, he should be assertive rather than submissive. This strategy is called setting the scene. The second strategy is to Brainstorm possible solutions, this is to ensure that everyone is satisfied with the solution. The ideas should be very open. Finally, the last strategy involves negotiating a solution, by now, both sides have a better understanding of the position of the other and mutual agreement is clear. In situations where there could be differences between Mr. X and Miss Y on their positions, Mr. X would practice the win-win negotiation as the manager, to find a solution that satisfies both of them. In conclusion, it is clear that emotions form part of the crucial steps in resolving of conflicts. When doing conflict evaluation and resolution, emotions of both parties are crucial to note because they could act as signals that one needs to intercede. Having greater self-awareness and avoiding impulse reaction, has achieved a clear margin in the prevention of conflict that is destructive. References Bartunek, J. M., Kolb, D. M., Lewicki, R. J. (1992) "Bringing Conflict Out From Behind the Scenes", in Hidden Conflict in Organizations. Bartunek, J. M., Kolb, D. M., (Eds). London: SAGE Publications.

How to find your first job out of college - TheJobNetwork

How to find your first job out of college  - TheJobNetwork If you’ve recently graduated college then congratulations are in order- you’ve reached a significant life milestone and should be proud of your accomplishment! That said, just because you’ve achieved this goal doesn’t mean your work is done. For many people, graduating from college is the starting point for the next big life challenge- the job and career journey. Unless you’re lucky enough to not have to work (or get rich quick by inventing something amazingly innovative and are able to retire early to some sunny and tropical beach), most of our professional journeys span several decades and are a major part of our overall life satisfaction.Therefore, it’s worth your time and effort to take your first job out of college seriously; often, your first job after graduation can set the tone, pace, and trajectory for your climb up the career ladder- so plan carefully.Today’s job market is no easy environment. On top of intense competition (b oth from other new graduates and seasoned work veterans) across most industries and sectors, economic uncertainty, increasing globalization, and rapidly changing technological innovation that’s revolutionizing the staffing needs of companies means that recent graduates face significant challenges when seeking their first jobs.Yes, unless you’re incredibly lucky or well-connected, chances are you’ll face some challenges as you hunt for your first job out of college- but don’t despair! The truth is, those who work hard and dedicate themselves fully to their job-search efforts have the best chance of landing their target jobs and beginning their career journeys on the right foot, while those who take a more casual or lackadaisical approach will likely face a bigger struggle.Which approach are you going to take?If you’re fresh out of college or soon will be, consider utilizing the following strategies for locking down your first job and moving forward on your path to professional success.Determine your target fieldIn order to conduct an effective job hunt you need a clearly defined target- the industry, field, or sector that you’d like to work in. Consider this your â€Å"starting point,† the direction you’d like to move towards and where you’d like to devote your professional energy and efforts.Use your college experience as a guide- what is your degree in? Did you have any internships or extracurricular or volunteer experiences that can help inform your choice? Are there trusted mentors or family members who can help you figure out a potential career fit for you?Use the research tools at your disposal to get a closer look and a better perspective of the fields that seem attractive to you. For example, many industries have professional associations that maintain an active online presence, including websites with loads of helpful job and career information. Your college’s career office may also have additional resources and may even hold special events like job fairs and info sessions to help you get started. Also, keep an eye and ear out for professional networking events in your town or city. Use your experience, interests, passions, research, and the trusted advice of others to take this crucial first step and determine the target field that feels right to you.Determine your goal positionOnce you have a target field in your sights, focus on a position that you’d like to pursue. Be realistic- you may want to start at the top (and stay there), but very few folks get CEO jobs straight out of college. You’re more than likely going to have to pay your dues while you learn the industry, so focus on assistant-level or junior-level positions to start. Look at people whose career trajectories mirror your aspirations and see how they started their first jobs in the field. See if your background, education, and experiences have prepared you for realistically pursuing your goal position. If so, then go for it!Prepare yourselfOnce you know the position and field you’re aiming for, use the job search tools at your disposal- everything from online job sites to resources at your college, professional connections in your network, and job events in your town- to find suitable open positions. Research companies in your target industry and see if their official websites have career pages that list available job openings. Then prepare yourself for what will hopefully be a steady stream of potential opportunities. Make sure your cover letters and resumes are professional, polished, and perfectly targeted for the jobs you’re going after. Make sure your interview skills are razor sharp (remember, practice makes perfect). Having the desire to get a new job is great, but it won’t help you leap ahead of the competition. You’ll need a complete pitch-perfect package if you’re going to make your goal a reality.Don’t let f ailure stop youA key component of a successful job hunt is patience and determination. Very few of us land a job after just one interview- or even after a few attempts. The truth is, a job hunt is more like a waiting game, with plenty of rejection and disappointment along the way. Don’t let this discourage or deter you in your quest to land your first job out of college- stay focused and determined, learn from what you did right and wrong, and be confident that each attempt will be better than the last as you move closer and closer towards success.

Improving Communication Between Healthcare Providers and Patiets Research Paper

Improving Communication Between Healthcare Providers and Patiets - Research Paper Example When it comes to healthcare industry, one cannot make any mistakes, especially when the communication is taking place between patient and the healthcare provider. If the healthcare provider is able to provide such an atmosphere, where the patient is comfortable to express all concerns, it can help the healthcare specialist to gather enough critical information to diagnose the problem in the patient. However, a hostile environment can lead to missing important critical information in the communication process, leading to a grave mistake being made on the part of the practitioner. Since healthcare is a field, where a mistake can lead to losing the life or the wellness of the patient, effective healthcare communication and bedside ethics is of primary importance (Gary, 1994). There has been tremendous research currently being held all across the world, accessing the importance of effective communication in health care. Communications tool kit is a tool that has been employed in many organizations, across different fields and has been termed to be successful in increasing effective communication. This holds true also for the healthcare industry, where health care providers are provided with such communication tool kits to assist them during questioning and diagnostic sessions. Better communication between the healthcare provider and the patient can lead to better relationships and better care provided to the patients. According to the American Academy on Communication in healthcare, national data has indicated that communication and relationship are issues are fundamental in misdiagnosis or errors in the medical field. According to a recent study of Orthopedic surgeons, a minimum of 25% of medical errors were made due to miscommunication. Since healthcare providers have extensive academic programs related to the medical field, with not much to offer on communication, they sometimes lack the basics to break the barriers of